Privacy Policy

8am Pet Store ("we", "us") respects your privacy. This policy explains what personal information we collect when you shop with us or contact us, how we use it, who we share it with, and your rights under the Philippine Data Privacy Act of 2012 (RA 10173).

1. Information we collect

When you place an order

On our order form we ask only for what we need to fulfil your order:

• your name;
• email address;
• phone number (for confirmation and delivery);
• delivery address (or your chosen pickup option);
• the items, amounts, and payment method you choose (GCash, Maya, or bank transfer).

Payment-proof images you upload

When you pay, you may upload a photo or screenshot of your receipt as proof. We store this file so we can verify your payment. Please do not include information not needed for verification (e.g. full card numbers or passwords).

When staff/admins sign in

Shop staff sign in to the admin area using their Google or Facebook account. In that case we receive from the provider a basic profile (name) and email address, used only to confirm the person is an authorised staff member. We never see or ask for your Google or Facebook password.

When you message us

If you send a message through our contact form or on Messenger, we keep your name, email, and the message itself so we can reply.

Cookies and technical data

We use a small number of cookies: a session cookie so your cart and admin login work, and a language cookie to remember whether you prefer English or Tagalog. See the Cookies section below.

2. How we use your information

• to process, confirm, and deliver your orders;
• to verify payments from your payment proof;
• to contact you about your order or your enquiries;
• to allow secure admin sign-in for our staff;
• to remember your language choice and keep your shopping cart;
• to meet legal obligations and prevent fraud.

We do not sell your personal information. We will not send you marketing without your consent.

3. Who we share data with

We share data only with the service providers we need to run the shop, and only for that purpose:

• Google & Facebook — for secure admin sign-in (OAuth login).
• Neon — cloud database hosting where our orders and account records are stored.
• Cloudflare — DNS, CDN, and security to deliver the website safely.
• Courier / delivery partners — who receive your name, number, and delivery address to complete delivery.

Some of these providers may process data outside the Philippines. We may also disclose data where required by law or a valid legal order.

4. Cookies

We use only essential cookies:

• Session cookie — keeps your cart and admin sign-in working during your visit.
• Language cookie — remembers whether you chose English or Tagalog.

We do not use advertising or cross-site tracking cookies. You can clear cookies in your browser, but the cart or login may stop working correctly if you do.

5. How long we keep data

We keep order records and payment proofs for as long as we need them for our business, tax, and accounting records, and for as long as the law may require. After that we delete or anonymise them. Contact messages are kept for as long as reasonably needed to answer you.

6. Your rights

Under the Data Privacy Act, you have the right to:

• access the personal data we hold about you;
• correct data that is wrong or incomplete;
• request deletion of your data where it is no longer needed;
• object to certain uses, or withdraw a consent you gave.

To exercise any of these, contact us using the details below. You may also file a complaint with the Philippine National Privacy Commission.

7. Contact us

For any privacy question or to exercise your rights:

• Email: hello@8ampetstore.example
• Messenger: https://m.me/8ampetstore

We may update this policy from time to time. The "Last updated" date above shows when it last changed.